Shipping & Exchange Policy
Shipping Policy –
- We undertake to try and ship your orders anywhere in the World. We are committed to delivering your order accurately, in good condition, and on time.
- We ship on all week days (Monday to Friday), excluding public holidays.
- We have tied up with several logistics partners for worldwide smooth deliveries. All your shipment related queries would be addressed directly by our customer support team.
- We do not charge any shipping fee if the product is purchased on first delivery.
- The above means that any transactions that is completed, in terms of product delivered and payment received.
Color & Description Disclaimer:
While placing an order customers are advised keep in mind some variation in color of the products ordered.
Although extra attention is given to reproduce the colors on the screen as seen by you, still there may be remain variations in color of the actual product due to the nature of leather being natural material and final finishing of the products.
Variation may also be felt because of different resolutions, monitors, video cards, operating systems, and internet browsers used.
Leather has a tendency to reflect different shades of color under different lights. A 10-15% variation in shade would be considered as normal.
The customers who are preferring items with beaded embroidery and sequins must be aware of the fact that these shiny embellishments have a tendency to come off.
Remember, even with the best of handling and care, this problem cannot be avoided altogether.
So, before ordering such item please keeps these things in mind.
We are at your service and it is our endeavor to provide you the best quality products.
It is a privilege to have you as our Customer!
Order Cancellation: If unfortunately, you want to cancel the order please do so within 24 hours of placing the order.
Duty is able to be paid by customer in any circumstances.
If the error is on our part, you will be offered credit note/Money Refund, as per Exchange policy.
Please take extra care while trying your shoes to ensure the leather sole are not damaged. We recommend trying them on a carpeted area in case customer need to initiate an exchange.
MEN'S BESPOKE : -
THIS IS TO NOTIFY :-
- The color might seem to be slightly different from the picture, this is because each shoes is hand painted individually for every customer.
- Return - These are individually handcrafted & hand painted footwear developed once the order is placed, hence we don't accept returns.
- We do not accept any refund, return or cancellation.
IN CASE THE PRODUCT IS NOT ACCEPTED: -
- All VAT & Duty charges if any will be borne by customer.
- In case the order is not accepted by the customer there will be one more attempt made to deliver the product.
- If Product is not accepted after multiple delivery attempts, the order will be considered as Order Canceled by the customer.
ADDRESS PROVIDED BY CUSTOMER :
- Customer can change the address of delivery before the product is shipped out of the warehouse.
- There will be no extra charge given to the customer for one time change of address.
- If the Address is change more than once the customer will be charge a fee which will be added at the time of delivery.
Eligible for Refund or New Product :
- In Case the product is damaged in transit to customer.
- In Case the Product has a Manufacturing Defect.
If the above are accrued Saint G will be liable to provide a new product free of charge.
If the product is not available Saint G Will refund the full Amount.
To claim the refund follow the steps below :
- Query must be send within 48 hours of receiving the product for your request to be eligible.
- Kindly send us the Invoice Number.
- A receipt or proof of purchase.
- You should email us your proof of purchase, photos of the shoes including the sole and reason for exchange to info@saintg.uk
- Order No. of the Product (Mention in the Invoice).
- Kindly Share the picture of the outer packing of the product, how it was received.
- Kindly Share the picture of the Product and its Sole.
The team will respond to your request with an approval or rejection of your request. Kindly make sure your request is submitted within 48 hours of your receiving the product. If your initial request is approved. We would request that the customer sends the product back to us with a tracking number. Once we receive the product our QC team will check the product. The final approval or rejection of customer refund would depend on whether it is a manufacturing defect And if it is in line with the photos initially sent.
After the confirmation is received by the QC team, we would initiate the request. Kindly note the process would take a minimum of 2-3 weeks. The delivery time for the new product to reach the customer would vary depending on the location of delivery.
We do not accept any refund, return or cancelation.
If you have any queries you may write to us at info@saintg.uk, we will be happy to update you on priority.
Cases liable to Exchange / return:
CASE- 1: Damaged and Defective goods received:
A complaint has to be made within 48 hours of receiving the goods.
Complaint has to be made on email with subject as "Complaint" for {Order number} and {Product code}
A picture of the damaged part has to be sent via e-mail for assurance.
Our team reviews it within 2 business days & offers you a solution as any one of the following -
-Exchange
-Return.
Procedure = Complaint –> Complaint Redressal within 1 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy Customer!
CASE 2: Parcel lost in transit / Wrong address delivery / Parcel not found after Door Delivery:
If a parcel is lost during transit or a wrong delivery is made or parcel has not been found after door delivery then in such cases, we are liable for re sending same product(s) only & not make any refund or customer can't replace the order with product of different design.
In above cases, we give 7 business days’ time for the courier company to retrieve the parcel by searching it. In all cases of wrong deliveries, the courier company comes back to the place where product was delivered according to him for a search. In case of delivery not received after Door delivery, then the courier company re-visits the place and files a first-hand report.
Once they confirm the orders hasn’t been delivered correctly and parcel can’t be found, we initiate reorder of the same items. In no case the items can be changed or a money refund will be given. We will replace the lost items FREE OF CHARGE.
Procedure = Complain -> Complain Redressal within 7 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy Customer!
ORDER CANCELLATION :
- In Case the order is not accepted by the customer.
- In Case the Customer is not present to accept the order, on multiple delivery attempts.
- In Case the Customer does not pay VAT applicable on Product.
- In Case the Customer does not pay the Duty applicable on Product.
- If Customer attempt to cancel the order once the shipment has been dispatched.
Saint G ‘DO YOU WEAR IT’