Shipping & returns

 

Shipping Policy –

• We undertake to ship your orders anywhere in UK. We are committed to delivering your order accurately, in good condition, and on time.
• We ship on all week days (Monday to Friday), excluding public holidays.
• We generally ship out orders from our warehouse within 48 hours of orders receipt and the orders should reach you within 5 – 10 business days.
• We have tied up with several logistics partners for smooth deliveries across country. All your shipment related queries would be addressed directly by our customer support team.
• We do not charge shipping for completed sales.
• The above means that any transactions that are completed, in terms of products delivered and payments received & No returns.

Exchange Policy –

• We offer Free Exchange of products up to maximum of ONE TIME
• To take care of this, we give the customer a variety of options to choose from for the products to be exchanged.
• We would facilitate pick up of originally ordered product. Once the original product is received back at the Saint G warehouse, we would do a quality check for ensuring that the product is unused – untampered
• Upon finding it same as original along with the product opted for exchange confirmed, we ship the re-ordered product within 48 hours of confirmation of re-order

 

Hassel free Return :
Color & Description Disclaimer :

While placing an order customers are advised keep in mind some variation in color of the products ordered.

Although extra attention is given to reproduce the colors on the screen as seen by you, still there may be remain variations in color of the actual product due to the nature of leather being natural material and final finishing of the products.

Variation may also be felt because of different resolutions, monitors, video cards, operating systems, and internet browsers used.

Leather has a tendency to reflect different shades of color under different lights. A 10-15% variation in shade would be considered as normal.

The customers who are preferring items with beaded embroidery and sequins must be aware of the fact that these shiny embellishments have a tendency to come off.

Remember, even with the best of handling and care, this problem cannot be avoided altogether.

So, before ordering such item please keeps these things in mind.

We are at your service and it is our endeavor to provide you the best quality products.

It is a privilege to have you as our Customer!

 

Cases liable to exchange / return:

CASE- 1: Damaged and Defective goods received:
A complaint has to be made within 48 hours of receiving the goods.
Complaint has to be made on email with subject as "Complaint" for {Order number} and {Product code}
A picture of the damaged part has to be sent via e-mail for assurance.
Our team reviews it within 2 business days & offers you a solution as any one of the following -

-Exchange

-Return.

Procedure = Complaint –> Complaint Redressal within 1 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy Customer!

 CASE- 2: Product not liked due to color variation:

A 10% - 15% color variation is an acceptable norm. Color variation also occurs in picture due to various monitor configurations & light effects used during photography. Sometimes slight variation in work can also occur.

So,

A complaint has to be made within 48 hours of receiving the goods.
If the variation is higher than expected (then norm) return is accepted.
Complain has to be made on email with subject as "Complaint" for {Order number} and {Product code}.
A picture of the product has to be sent.
Our team reviews it within 2 business days & offers you a solution as any one of the following -
a) Exchange
b) Return Procedure= Complain -> Complain Redressal within 1 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy             Customer!

CASE 3: Product being not liked:

A complaint has to be made within 48 hours of receiving the goods.

We accept return at your cost.

Return has to be made on your cost i.e. shipping charges has to be borne by you for both sides that is shoe delivery cost to you and shoe return cost from yourself to us.

Once the product is received by us you will be refunded full money within 15 work days of receipt of product in our warehouse or you can ask for credit note which can be used on any purchase in future.

Procedure = Complain -> Complain Redressal within 1 business day by Team -> Mutually Acceptable agreement ->Happy Ending and a Happy Customer

 

CASE 4: Parcel lost in transit / Wrong address delivery / Parcel not found after Door Delivery:

If a parcel is lost during transit or a wrong delivery is made or parcel has not been found after door delivery then in such cases, we are liable for re sending same product(s) only & not make any refund or customer can't replace the order with product of different design.

In above cases, we give 7 business days’ time for the courier company to retrieve the parcel by searching it. In all cases of wrong deliveries, the courier company comes back to the place where product was delivered according to him for a search. In case of delivery not received after Door delivery, then the courier company re-visits the place and files a firsthand report.

Once they confirm the orders hasn’t been delivered correctly and parcel can’t be found, we initiate reorder of the same items. In no case the items can be changed or a money refund will be given. We will replace the lost items FREE OF CHARGE.

Procedure = Complain -> Complain Redressal within 7 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy Customer!

WORD OF CAUTION:

It has been noticed that, most of the returns/complaints, are related to size. But trust our stringent quality check leaves no room for size error. If you are sure you have got size other than what you have ordered, we are happy to provide you with PRE-PAID SHIPPING LABEL for product return, which is only for the UK

The entire product(s) return initiation should be completed within 2 working days from the day of delivery to the customer.

Once the returned product is received at our warehouse, you would get receipt confirmation from our team.

Product will then be checked by a team comprising of technical experts and the Result will be duly informed to you within 7 business days, post receipt at our warehouse

Order Cancellation: If unfortunately, you want to cancel the order please do so within 24 hours of placing the order.

Note : DUTY & VAT charges will be borne by customer

If the error is on our part, you will be offered credit note/Money Refund, as per Exchange / return policy

If you are returning package for size issue and on receipt it turns out to be good i.e. size of the product matches your ordered size, then

 are not liable for any money refund.

We are here to Serve our customers

Saint G ‘DO YOU WEAR IT’